IT Outsourcing
We provide solutions optimized for our client’s IT environment based on a high-
quality management structure, including systematic methodologies,
standardized processes, and state-of-the-art technologies.
Service Overview
Based on the IT service capabilities and globally acknowledged management quality accumulated through its stable service performance in various industries, DB Inc. responds promptly and flexibly to the change in its clients’ business environment, contributing to their business efficiency, including the enhancement of service expertise and cost reduction.
Major Clients
Service Areas
Advantages
-
IT outsourcing methodology
- Provides systematic services based on step-by-step procedures, from in-advance preparations to establishment of plans and strategies, signing contract, operation and renewals
- Comprises 3 stages, 6 phases, 7 service modes, 19 tasks, 85 activities, and templates
-
IT service management process
- Provides services verified through the IT service management process for 11 ITL areas based on DB Group’s experience (retaining ISO20000 certification)
- Utilizes flow charts, procedures, tool requirements, and templates to provide services for each of 11 areas
-
Latest IT and solutions
- Provides new technologies discovered and verified by professionals and services applied with solutions
- Utilizes partner companies’ technologies, solutions, and personnel verified by the partner management system
-
SLA/SLM services
- Ensures quality of IT services through the Service Level Agreement (SLA)
- Provides Service Level Management (SLM), including service level measurement, report, and improvement activities for clear-cut fulfillment
Db Inc.
It Outsourcing
Service
Methodology
Framework
It Outsourcing
Service
Methodology
Framework
